Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@homegardenandbeyond.co.uk. Please note that returns will need to be sent to the following address: HQ Matford Business Centre, Waterbridge Court, Matford Park Road, Exeter, EX2 8ED, United Kingdom

1. 30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused
  • In its original packaging
  • In the same condition you received it

Proof of purchase (order number or confirmation email) is required.

2. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was damaged in transit
  • The wrong item was sent

In these cases, we will cover the return cost.

3. How to Start a Return

To initiate a return, please contact us at:

Email: sales@homegardenandbeyond.co.uk

Include your order number and reason for return.
We will provide return instructions within 1–2 business days.

4. Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued to your original payment method
  • You will receive an email confirmation once the refund has been completed

Please note: It may take additional time for your bank or card provider to reflect the refund.

5. Exchanges

We accept exchanges for eligible items.
If you would like a replacement, please contact our support team for assistance.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide photos of the item and packaging

We will resolve the issue promptly with a replacement or refund.

8. Contact Information

Home Garden & Beyond

Address: HQ Matford Business Centre, Waterbridge Court, Matford Park Road, Exeter, EX2 8ED, United Kingdom

Phone: +44 0345 257 0252

Email: sales@homegardenandbeyond.co.uk

Customer Service: Monday to Friday 9:00AM - 5:00PM (London Time)